Corporate Customer Service Rep 2, Business Office, FT, 08A-4:30P

Baptist Health; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Baptist Health is seeking an experienced Customer Service Representative for our healthcare call center in Florida. You will validate patient identities in line with HIPAA, analyze balances, and review services billed while ensuring accurate demographic and insurance data.

Responsibilities include handling high-volume calls, resolving patient concerns with cross-department collaboration, and processing mail within 7–10 days. 4 years of healthcare experience preferred.

Qualifications

• 4 years of Customer Service experience in a healthcare call center.
• Knowledge of medical terminology and Revenue Codes.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Bilingual is preferred; able to handle difficult callers in high-volume calls.
• Ability to multi-task and meet stringent deadlines.

Responsibilities

• Validate patient identity to comply with HIPAA.
• Analyze patient balances and review services billed.
• Verify patient/insurance and demographic information.
• Identify customer concerns and assist with resolution across departments.
• Answer all incoming calls from patients, attorneys, and internal/external customers.
• Submit contractual adjustments using Managed Care Contracts.
• Process and document incoming patient mail within 7–10 days.

Skills

Customer Service

Medical terminology

Revenue Codes

MS Office

Bilingual

Multitasking

Interpersonal skills

Written communication

Education

High School

Certifications

GED

Trade/Training

Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Responsible for: Validating patients identity to comply with HIPAA Regulations. Analysis of patient balances. detail review of services billed. validating correct patient/insurance and demographic information. Identifying customers concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible to answer all incoming calls from patients, attorneys, Internal and External customers for all BSHF facilities. Knowledge of the Managed Care Contracts in order to submit contractual adjustments on accounts as necessary. Utilizes available system resources to resolve patient issues promptly. Responsible to process, document and work all incoming patient mail within a 7-10 day window.

Estimated pay range for this position is $20.42 - $25.93 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• 4 years Customer Service experience in a healthcare setting in a call center environment a preferred.
• .
• Working knowledge and understanding of medical terminology, and Revenue Codes.
• Knowledge of Microsoft systems, Word, Excel, PowerPoint, Detail oriented, problem solver, good math, writing, and interpersonal skills required.
• Bilingual (preferred) Must be able to deal with difficult callers in a high call volume setting.
• Ability to multi-task and work under pressure to meet stringent deadlines.
• Knowledgeable in a healthcare setting arena.

Minimum Required Experience: 4 Years

EOE, including disability/vets