Patient Service & Billing Specialist

Advocate Health; Mount Pleasant (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health's Aurora Urgent Care in Mount Pleasant, WI, is seeking a Patient Service Representative to support providers, greet patients, schedule and register visits, and handle billing information with care. The role emphasizes compassionate service, accurate records, and effective communication with patients and payers to ensure timely billing and a smooth patient experience.

Ideal candidates have prior medical office experience and a high school diploma; clinics extend hours to

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Multitasking

Medical office experience

Education

High school diploma

Tools

Patient accounting system

Job description

Advocate Health's Aurora Urgent Care in Mount Pleasant, WI, is seeking a Patient Service Representative to support providers, greet patients, schedule and register visits, and handle billing information with care. The role emphasizes compassionate service, accurate records, and effective communication with patients and payers to ensure timely billing and a smooth patient experience.

Ideal candidates have prior medical office experience and a high school diploma; clinics extend hours to