Patient Services & Billing Specialist

Hugh Chatham Memorial Hospital; Town of Hartland (WI); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts

Educational Assistance

Job summary

Advocate Medical Group (AMG) Hartland, part of Advocate Health, seeks a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate ambulatory care experience.

You will perform front desk duties, scheduling, registration, and billing, while helping maintain accurate medical records and providing high-quality service to patients and families.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Medical terminology

Education

High school diploma or equivalent

Job description

Advocate Medical Group (AMG) Hartland, part of Advocate Health, seeks a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate ambulatory care experience.

You will perform front desk duties, scheduling, registration, and billing, while helping maintain accurate medical records and providing high-quality service to patients and families.