Patient Access & Billing Specialist

Brown University Health; Central Falls (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative who greets patients, registers them, answers phones, schedules appointments, obtains referrals and authorizations, and processes forms with accuracy and courtesy. This role supports the Practice Manager and upholds the organization’s values.

You will maintain patient privacy, assist with financial workflows, and may travel to satellite offices as needed while demonstrating compassion, accountability, respect, and excellence.

Qualifications

• Two years' experience in a physician's medical office.
• Proficient in English and scheduling software.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process: collects co-pays and payments at time of service.
• Verifies complete and accurate patient information: demographics, referrals, authorizations, codes, diagnoses.
• Completes end-of-day batch and reconciles schedule against payments.
• Provides clerical support for the practice and orients new staff.

Skills

English proficiency

Scheduling software experience

Interpersonal communication

Education

Medical Office Program

Job description

Brown University Health is seeking a Patient Service Representative who greets patients, registers them, answers phones, schedules appointments, obtains referrals and authorizations, and processes forms with accuracy and courtesy. This role supports the Practice Manager and upholds the organization’s values.

You will maintain patient privacy, assist with financial workflows, and may travel to satellite offices as needed while demonstrating compassion, accountability, respect, and excellence.