Patient Services & Billing Specialist

Wakemed; Raleigh (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a Customer Service Assistant to support patients with insurance and billing questions and handle call center duties. Responsibilities include processing payments, updating insurance details, and maintaining accurate patient demographics.

The ideal candidate has a high school diploma or GED, with 2 years of customer service and healthcare experience preferred. Excellent communication and attention to detail are essential for success in this role.

Qualifications

• High School Diploma or Equivalent is required.
• Associates degree in Business Administration preferred.
• 2+ years in customer service; healthcare experience preferred.

Responsibilities

• Assist patients with insurance and billing questions.
• Take payments and process transactions.
• Update insurance information and patient demographics.
• Set up or adjust payment plans and monitor call center metrics such as average wait time and daily call volume.

Skills

Customer service

Healthcare

Insurance billing

Education

High School Diploma or GED

Associate's Degree in Business Administration

Job description

WakeMed Health & Hospitals is seeking a Customer Service Assistant to support patients with insurance and billing questions and handle call center duties. Responsibilities include processing payments, updating insurance details, and maintaining accurate patient demographics.

The ideal candidate has a high school diploma or GED, with 2 years of customer service and healthcare experience preferred. Excellent communication and attention to detail are essential for success in this role.