Customer Service Assistant

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a Customer Service Assistant to support patients with insurance and billing questions and handle call center duties. Responsibilities include processing payments, updating insurance details, and maintaining accurate patient demographics.

The ideal candidate has a high school diploma or GED, with 2 years of customer service and healthcare experience preferred. Excellent communication and attention to detail are essential for success in this role.

Qualifications

• High School Diploma or Equivalent is required.
• Associates degree in Business Administration preferred.
• 2+ years in customer service; healthcare experience preferred.

Responsibilities

• Assist patients with insurance and billing questions.
• Take payments and process transactions.
• Update insurance information and patient demographics.
• Set up or adjust payment plans and monitor call center metrics such as average wait time and daily call volume.

Skills

Customer service

Healthcare

Insurance billing

Education

High School Diploma or GED

Associate's Degree in Business Administration

Job description

Overview

The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining requested average call wait time and projected daily call volume.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required Associate's Degree Business Administration Preferred

Experience

2 Years Customer Service Preferred 2 Years Healthcare Preferred