Patient Services Associate II

CommonSpirit Health; Pismo Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

CommonSpirit Health in California is seeking a Patient Services Professional to be the welcoming voice and central administrative support, ensuring smooth patient experiences and clinic operations. You will manage phone inquiries, schedule appointments, verify demographics and insurance, and handle referrals and pre-registrations, while maintaining privacy and data accuracy.

Ideal candidates bring strong communication, meticulous attention to detail, organization, and proficiency with clinic

Qualifications

• One year experience as a PSA I or equivalent
• Medical terminology class completion or equivalent experience

Responsibilities

• Manage phone customer service and scheduling for patients
• Process demographics, insurance verification, and appointments
• Handle referrals, authorizations, pre-registrations and other clerical tasks
• Maintain privacy and accurate handling of sensitive patient information
• Provide proactive, compassionate support to patients and clinic goals

Skills

Communication

Attention to detail

Organizational skills

System proficiency

Education

Medical terminology class

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.
Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.
To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. 'Thank you for choosing (Clinic) this is (your name) how can I help you'
• Uses scripted closing at every interaction. 'Is there anything else I can do for you' Over the phone and as patients leave the clinic.

Job Requirements

Required

• One (1) year experience as a PSA I or
• equivalent experience
• Medical terminology class completion or equivalent experience

Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California