Hybrid Patient Services Coordinator

Kappaalphapsi1911; Ann Arbor (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

University of Michigan is seeking an administrative coordinator to support divisional patient care services and maintain accurate patient records while ensuring HIPAA compliance. You will act as the liaison between patients, clinicians, and staff, handling appointment updates and facilitating communication of test results.

The role involves assisting with documentation, coordinating follow-up care, and managing cash/credit payments when required, all within a busy clinical environment designed

Qualifications

• High school diploma or equivalent required with 1 year of direct customer service experience.
• Demonstrate strong written and verbal communication, attention to detail, and dependable teamwork.

Responsibilities

• Maintain accurate patient records and documentation, ensuring confidentiality and HIPAA compliance.
• Serve as the point of contact between patients, healthcare providers, and administrative staff.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.
• Assist in administrative tasks such as preparing patient files and arranging follow-up services.
• Provide customer service to patients by supporting appointment scheduling, check-in and check-out, and triage.

Skills

Customer service

Written communication

Interpersonal communication

Organizational skills

Attention to detail

Education

High School diploma or equivalent

Tools

MiChart (Cadence, EpicCare, Radiant)

Job description

University of Michigan is seeking an administrative coordinator to support divisional patient care services and maintain accurate patient records while ensuring HIPAA compliance. You will act as the liaison between patients, clinicians, and staff, handling appointment updates and facilitating communication of test results.

The role involves assisting with documentation, coordinating follow-up care, and managing cash/credit payments when required, all within a busy clinical environment designed