Patient Access & Scheduling Specialist – Hybrid

Duke Careers; Durham (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Duke Health Access Services in Durham, NC is hiring an Access Specialist I to perform scheduling, patient intake, and front-line support across multiple DUHS locations. You will verify demographics, collect insurance details, and help patients navigate appointments and services.

Ideal candidates bring at least 2 years of customer service (or 1 year in healthcare), strong written and verbal communication, and proficiency with scheduling systems.

Qualifications

• 2 years of customer service experience or 1 year in healthcare/call center.
• High school diploma required; college preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Schedule appointments and coordinate across locations.
• Identify patients and verify demographics.
• Register patients and collect insurance information.
• Use scheduling tools to search templates and book slots.
• Provide directions and scheduling instructions as specified.

Skills

Customer service

Communication

Education

High school diploma

Tools

EPIC

Cadence

OpTime

OnBase

Finesse

TeleOpti

Zoom

Job description

Duke Health Access Services in Durham, NC is hiring an Access Specialist I to perform scheduling, patient intake, and front-line support across multiple DUHS locations. You will verify demographics, collect insurance details, and help patients navigate appointments and services.

Ideal candidates bring at least 2 years of customer service (or 1 year in healthcare), strong written and verbal communication, and proficiency with scheduling systems.