Patient Access & Scheduling Specialist

Atlantic Health System; Pequannock Township (NJ); On-site; USD 38,000 - 46,000; Full time

Job summary

Atlantic Health System in New Jersey seeks a friendly receptionist to support multiple practices. The role covers phone coverage, patient scheduling, and accurate registration/EMR entry to ensure smooth operations.

Responsibilities include greeting patients, collecting demographics and insurance information, handling payments, and coordinating referrals and appointments. Travel to other practices may be required, with strong communication skills essential.

Qualifications

• Must demonstrate interpersonal, written and verbal communication skills to serve a diverse patient base.
• Knowledge of assisting patients promptly with concerns and/or complaints.
• Proficient in patient registration, appointments, scheduling, arrival appointments, EMR notes, indexing documents in EMR, and telephone etiquette.
• Working knowledge of computers; knowledge of medical terminology, insurance, EMR preferred.
• Decision-making using available resources to achieve positive outcomes while balancing business practice.
• Operate standard office machines and equipment.

Responsibilities

• Phone Coverage: Answer and handle calls in a timely and efficient manner with appropriate etiquette.
• Scheduling: Schedule patient appointments per guidelines; may schedule meetings for physicians.
• Registration: Greet patients, collect demographics, insurance, and time-of-service payments; register in system.
• EMR: Enter and reference information in EMR; use EMR for prescriptions, notes, referrals, and check-out.
• May require managing reporting, surgical scheduling, authorizations and referrals, and inventory.
• Other duties as assigned.
• Travel to other practices as required by leadership.

Job description

Atlantic Health System in New Jersey seeks a friendly receptionist to support multiple practices. The role covers phone coverage, patient scheduling, and accurate registration/EMR entry to ensure smooth operations.

Responsibilities include greeting patients, collecting demographics and insurance information, handling payments, and coordinating referrals and appointments. Travel to other practices may be required, with strong communication skills essential.