Patient Services Associate - Front Desk & Scheduling

Carolina Asthma; Charlotte, Northern (NC, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Carolina Asthma in Charlotte, NC is seeking a nonexempt clerical receptionist responsible for receiving calls, greeting visitors, and supporting patient check-in and check-out processes in a busy healthcare setting.

The role requires a high school diploma and at least one year of customer service or reception experience; familiarity with medical terminology and insurance verification is a plus. Overtime may be required and you will use standard office equipment daily.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service or reception experience, preferably in a health care environment.
• Knowledge of medical terminology is helpful.

Responsibilities

• Patient Check-In including reception, registration, updates, etc.
• Verify insurance with patient and collect needed information.
• Manage daily check-out, collect co-pays and balances.
• Answer incoming calls and screen/forward as appropriate.
• Open, sort, deliver and collect mail.
• Maintain neat and organized waiting area.

Skills

Multi-line phone

Clear communication

Listening skills

Education

High school diploma or equivalent

Job description

Carolina Asthma in Charlotte, NC is seeking a nonexempt clerical receptionist responsible for receiving calls, greeting visitors, and supporting patient check-in and check-out processes in a busy healthcare setting.

The role requires a high school diploma and at least one year of customer service or reception experience; familiarity with medical terminology and insurance verification is a plus. Overtime may be required and you will use standard office equipment daily.