Patient Services Specialist I

Carolina-Asthma-and-Allergy-Center-Maste; Gastonia (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Carolina-Asthma-and-Allergy-Center-Maste in Gastonia, NC is seeking a friendly, nonexempt receptionist to handle patient check-in, greet visitors, and manage incoming calls with professionalism.

The role requires one year of customer service experience, HS diploma, and ability to verify insurance, collect co-pays, post payments, and support scheduling. Occasional evenings or weekends may be required to meet patient needs.

Qualifications

• High school diploma or equivalent.
• One year of experience in customer service or reception, preferably in a health care environment.

Responsibilities

• Answer and route incoming calls using a multi-line system.
• Greet visitors and assist with check-in and check-out.
• Verify insurance and collect co-pays when applicable.
• Post payments and balance duties at end of shift.
• Support scheduling and appointment reminders.

Skills

Customer service

Phone handling

Communication

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Gastonia - Gastonia, NC 28054-2176

Job Supervisory Responsibilities: None

General Summary

A nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.

Essential Job Responsibilities

• Patient Check-In including reception, registration, updates, etc.
• Verify vaccine reorders.
• Run daily reports at the end of the shift (balancing monies, charges and kept appointments.
• Daily count and reconciliation of Petty Cash.
• Patient Check-Out including collecting of co-pays, past due balances, etc.
• Post and accept charges in EHR, verify the number of units, diagnose codes, and rending.
• Monitor patients waiting area to avoid excessive wait times.
• Advises nurse(s) of patient additions/deletions to schedule.
• Insurance verification (verify insurance with patient, obtaining insurance cards and make copies).
• Create patient appointment reminder calls.
• Answers patient questions and concerns by providing accurate and helpful information.
• Answers/Screens/Forward incoming calls.
• Open, sort, deliver and collect mail.
• Educates patients on shot room protocol.
• Ensure patient waiting area neat, and organized.
• Assist with scheduling, canceling, and rescheduling of patient appointments as needed.
• Post payments.
• Work miscellaneous project(s) as directed by management.
• Additional duties for outlying staff: Handling medical record responsibilities, closes out credit card machine, maintain petty cash and receipts.
• Overtime may be required occasionally.
• Other duties as assigned.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of experience in customer service or reception, preferably in a health care environment.
• Other Requirements: None

Performance Requirements

Knowledge

• Knowledge of medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.

Skills

• Ability to use multi-line phone system, including transferring calls and paging.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities

• Elicits appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.

Equipment Operated

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

Position is in a well-lighted office environment. Occasional evening and weekend work.

Mental/Physical Requirements

Involves sitting approximately 90 percent of the day, walking or standing the remainder.