Patient Experience Associate - Front Desk & Scheduling

Charlotte Radiology; Charlotte, Northern (NC, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

PTO

Telehealth

Disability

Employee Assistance Program

401k

Job summary

Charlotte Radiology is seeking a Patient Representative to provide day-to-day administrative support at outpatient radiology sites, handling check-in, patient reception, registration, payments, and scheduling. The role supports onboarding and training of new staff and acts as the first point of contact for patients to ensure an exceptional experience.

The position emphasizes teamwork, accuracy in patient data, and efficient office flow, with a Monday–Friday schedule in Charlotte, NC.

Qualifications

• Customer service experience required.
• 1+ years’ medical office experience preferred - Familiarity with outpatient clinical setting and patient registration workflows, familiarity with medical terminology.
• High school diploma required.
• Excellent customer service, both internal and external.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Ability to thrive in a fast-paced environment.
• Primarily sitting; standing and walking as needed.
• Lift up to 25lbs.
• Possible exposure to radiation, infectious disease, bloodborne pathogens.
• Overtime as needed depending on business need.
• Shifts subject to variation depending on business need.

Responsibilities

• Check-in, including patient reception and registration.
• Collect payments and/or establish payment plans at the time of service.
• Answer, investigate and/or direct patient inquiries or complaints.
• Schedule patient appointments and procedures.
• Manage incoming phone calls and assist patients, referring providers, and colleagues.
• Send appointment confirmations and follow up on missed visits.
• Coordinate with clinical staff to maintain office flow.
• Work with centralized teams for authorizations, financial estimates, and orders.
• Assist managers and lead staff with onboarding and training.
• Support other patient representatives and clinic staff as needed.
• Perform other duties as assigned.

Skills

Customer service

Medical office experience

Teamwork

Time management

Organizational skills

Independent work

Education

High school diploma

Tools

Electronic records system

Job description

Charlotte Radiology is seeking a Patient Representative to provide day-to-day administrative support at outpatient radiology sites, handling check-in, patient reception, registration, payments, and scheduling. The role supports onboarding and training of new staff and acts as the first point of contact for patients to ensure an exceptional experience.

The position emphasizes teamwork, accuracy in patient data, and efficient office flow, with a Monday–Friday schedule in Charlotte, NC.