Patient Services Assistant — Front Desk & Admin

adventhealth; Asheville (NC); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental leave

Career development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet benefits

Job summary

AdventHealth Hendersonville is seeking a friendly front desk associate to greet patients, manage check-in and check-out, and coordinate medical record requests with accuracy. The role supports clinic operations and ensuring a smooth patient flow in a busy environment.

The position emphasizes outstanding customer service, clear communication, and timely handling of calls and tasks, including front desk duties and routine closing procedures. Training and benefits are provided from day one.

Qualifications

• High School Grad or Equiv (Required).
• Field of Study: or equivalent.
• 1+ years related experience (Preferred).
• Licenses and Certifications: N/A

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Education

High School Diploma

Job description

AdventHealth Hendersonville is seeking a friendly front desk associate to greet patients, manage check-in and check-out, and coordinate medical record requests with accuracy. The role supports clinic operations and ensuring a smooth patient flow in a busy environment.

The position emphasizes outstanding customer service, clear communication, and timely handling of calls and tasks, including front desk duties and routine closing procedures. Training and benefits are provided from day one.