Patient Services Ambassador - Community-Focused Care

Southcoast Health System, Inc.; Fall River (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Earned Time Off

Wellbeing Program

403B Retirement Plan

Tuition assistance

Leadership training

Job summary

Southcoast Health System, Inc. is seeking a Patient Services Ambassador for per diem shifts at Charlton Memorial Hospital in Fall River, MA. The role supports patient satisfaction by coordinating meal services and dietary considerations with patients and staff.

Responsibilities include data entry of food preferences, menu corrections with dietitians, and using the EPIC platform. A high school diploma is required, and vaccination against influenza and COVID-19 is requested unless exempt.

Qualifications

• High School Diploma or GED; additional courses or training preferred.
• Vaccination against seasonal influenza and COVID-19 or valid exemption required.

Responsibilities

• Ensure patient and customer satisfaction in daily duties.
• Manage patient meal selections to align with mealtime.
• Adjust selections to diet restrictions with the patient and dietitian guidance.
• Update and correct patient-selected menus; describe ingredients and features of items.
• Enter patient food preferences into the Patient Services Software Platform.
• Utilize the EPIC Platform as needed.
• Perform other reasonable duties as assigned.

Skills

Customer service

Data entry

Attention to detail

Education

High School Diploma or GED

Tools

EPIC Platform

Job description

Southcoast Health System, Inc. is seeking a Patient Services Ambassador for per diem shifts at Charlton Memorial Hospital in Fall River, MA. The role supports patient satisfaction by coordinating meal services and dietary considerations with patients and staff.

Responsibilities include data entry of food preferences, menu corrections with dietitians, and using the EPIC platform. A high school diploma is required, and vaccination against influenza and COVID-19 is requested unless exempt.