Patient Services Ambassador

SouthCoast Health; New Bedford (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Southcoast Health is seeking a Patient Services Ambassador (Dietary Aide) at St. Luke's Hospital in New Bedford, MA. This per diem role offers day shifts with weekend/holiday rotation and requires aligning patient meals with nutritional needs.

The position reports to the Manager Patient Services, focusing on menu accuracy, patient satisfaction, and accurate data entry using EPIC and related systems.

Qualifications

• High School Diploma or GED; additional courses or training preferred.
• Must be fully vaccinated against seasonal influenza and COVID-19 or to be exempt from vaccination for medical or personal reasons by signing a statement.
• Compensation: Pay rate will be determined based on level of experience.

Responsibilities

• Ensure patient meal selections are aligned with mealtime and dietary restrictions.
• Update and correct patient-selected menus with guidance from the assigned dietitian.
• Describe ingredients and features of all menu items to patients.
• Enter patient food preferences into the Patient Services Software Platform and use the EPIC Platform as needed.
• Perform other reasonable duties as assigned.

Skills

Customer service

Data entry

Communication skills

Meal service

Education

High School Diploma or GED

Tools

EPIC Platform

Patient Services Software

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Patient Services Ambassador (Dietary Aide)

Hours: Per Diem

Shift:Day shift with weekend and holiday rotation; 6:30am - 3:00pm and 3:45pm - 7:45pm

Location: St. Luke's Hospital - New Bedford, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Manager Patient Services or designee, Perform a variety of duties in ensuring customer and patient satisfaction. Ensures as directed that patient meal selections are as close to mealtime as possible. Adjust selections to diet restrictions WITH the patient. Update and correct patient-selected menus with patient knowledge only. Responsible to use menu correction guide utilizing as a resource assigned dietitian to avoid serious errors in menu correction. Must be able to describe ingredients and features of all menu items. Perform data entry of patient food preferences into the Patient Services Software Platform. Performs duties using the EPIC Platform as needed and or directed. Performs other reasonable duties as assigned

• High School Diploma or GED plus additional courses or training or the equivalent knowledge or experience preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
• Compensation: Pay rate will be determined based on level of experience.