Patient Services Ambassador

Southcoast Health System, Inc.; Fall River (MA); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits package

Earned Time Off

Wellbeing Program

403B Retirement Plan

Tuition assistance

Leadership training

Résumé du poste

Southcoast Health System, Inc. is seeking a Patient Services Ambassador for per diem shifts at Charlton Memorial Hospital in Fall River, MA. The role supports patient satisfaction by coordinating meal services and dietary considerations with patients and staff.

Responsibilities include data entry of food preferences, menu corrections with dietitians, and using the EPIC platform. A high school diploma is required, and vaccination against influenza and COVID-19 is requested unless exempt.

Qualifications

• High School Diploma or GED; additional courses or training preferred.
• Vaccination against seasonal influenza and COVID-19 or valid exemption required.

Responsabilités

• Ensure patient and customer satisfaction in daily duties.
• Manage patient meal selections to align with mealtime.
• Adjust selections to diet restrictions with the patient and dietitian guidance.
• Update and correct patient-selected menus; describe ingredients and features of items.
• Enter patient food preferences into the Patient Services Software Platform.
• Utilize the EPIC Platform as needed.
• Perform other reasonable duties as assigned.

Connaissances

Customer service

Data entry

Attention to detail

Formation

High School Diploma or GED

Outils

EPIC Platform

Description du poste

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Patient Services Ambassador

Hours: Per Diem

Shift: Day/Evening shift, 6:30am - 3:00pm; 3:30pm - 7:30pm as needed with weekend and holiday rotation

Location: Charlton Memorial Hospital - Fall River, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Manager Patient Services or designee, Perform a variety of duties in ensuring customer and patient satisfaction. Ensures as directed that patient meal selections are as close to mealtime as possible. Adjust selections to diet restrictions WITH the patient. Update and correct patient-selected menus with patient knowledge only. Responsible to use menu correction guide utilizing as a resource assigned dietitian to avoid serious errors in menu correction. Must be able to describe ingredients and features of all menu items. Perform data entry of patient food preferences into the Patient Services Software Platform. Performs duties using the EPIC Platform as needed and or directed. Performs other reasonable duties as assigned

• High School Diploma or GED plus additional courses or training or the equivalent knowledge or experience preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.