Patient Service Specialist - South Burlington

University of Vermont Medical Center; South Burlington (VT); On-site; USD 36,000 - 42,000; Full time

Job summary

The University of Vermont Medical Center’s South Burlington Family Practice seeks a Patient Service Specialist to deliver friendly, efficient front-desk service and essential administrative support in a busy clinic. You will interact with patients, families, and care teams to ensure a smooth visit and positive experience.

Ideal candidates have strong customer service, organization, and computer/data entry skills, with the ability to multi-task and adapt to evolving clinic needs in a fast-paced

Qualifications

• Proven excellent customer service experience required.
• Must have at least one year of experience in a clinical and/or administrative setting.

Responsibilities

• Provide administrative support in the clinic setting to patients and families and to members of the care team.
• Assist with front-desk operations to ensure a smooth, welcoming patient experience.
• Support administrative leaders and staff to help the medical office run efficiently.

Skills

Customer service

Multi-tasking

Data entry

Computer skills

Adaptability

Education

High school diploma

Tools

Computer programs

Job description

Please note this position is located at South Burlington Family Practice.

JOB DESCRIPTION

The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office.

EDUCATION

H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.

EXPERIENCE

Proven excellent customer service experience required. Must have at least one year of experience in a clinical and/or administrative setting. Must be able to multi-task, work independently and have solid organizational skills. Must have strong computer and data entry skills along with the ability to learn new computer programs.