Patient Service Specialist - Multi-Specialty Care

Cedars-Sinai; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Rep to deliver outstanding patient care through phone and in-person interactions. You will handle check-in/check-out, registrations, payments, and appointment scheduling for a multi-specialty network.

The role emphasizes accurate demographics, insurance verification in CS-Link, and collaboration with physicians to optimize patient flow and service delivery.

Qualifications

• Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
• Experience handling patient payments and registrations.
• Ability to explain policies, procedures, or services to patients.

Responsibilities

• Provides outstanding customer service through intake, prioritizing, and resolving patient needs for a multi-specialty team.
• Greets patients and assists with resolving issues or raising concerns.
• Check-in/out patients and collect co-payments; verify demographics and insurance data in CS-Link.
• Schedules appointments, complete patient registration, and collects payments while maintaining high service standards.
• Assist with physician schedules and improve workflows; handle patient/provider correspondence.
• Process and track referrals and authorizations for various insurance types.
• Monitor workflow and look for opportunities to improve processes.
• Explain policies and procedures to patients using administrative knowledge.
• Participate in daily huddles and staff meetings.
• Promote infection prevention standards and department procedures.

Skills

Customer service

Telephone etiquette

Appointment scheduling

Payment collection

Patient registration

Communication skills

Education

High school diploma or GED

Tools

CS-Link

Job description

Cedars-Sinai is seeking a Patient Service Rep to deliver outstanding patient care through phone and in-person interactions. You will handle check-in/check-out, registrations, payments, and appointment scheduling for a multi-specialty network.

The role emphasizes accurate demographics, insurance verification in CS-Link, and collaboration with physicians to optimize patient flow and service delivery.