Patient Service Rep - CS Connect (Nights / Hybrid)

Cedars-Sinai; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Rep to deliver outstanding patient care through phone and in-person interactions. You will handle check-in/check-out, registrations, payments, and appointment scheduling for a multi-specialty network.

The role emphasizes accurate demographics, insurance verification in CS-Link, and collaboration with physicians to optimize patient flow and service delivery.

Qualifications

• Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
• Experience handling patient payments and registrations.
• Ability to explain policies, procedures, or services to patients.

Responsibilities

• Provides outstanding customer service through intake, prioritizing, and resolving patient needs for a multi-specialty team.
• Greets patients and assists with resolving issues or raising concerns.
• Check-in/out patients and collect co-payments; verify demographics and insurance data in CS-Link.
• Schedules appointments, complete patient registration, and collects payments while maintaining high service standards.
• Assist with physician schedules and improve workflows; handle patient/provider correspondence.
• Process and track referrals and authorizations for various insurance types.
• Monitor workflow and look for opportunities to improve processes.
• Explain policies and procedures to patients using administrative knowledge.
• Participate in daily huddles and staff meetings.
• Promote infection prevention standards and department procedures.

Skills

Customer service

Telephone etiquette

Appointment scheduling

Payment collection

Patient registration

Communication skills

Education

High school diploma or GED

Tools

CS-Link

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patient issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.