Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation - Outpatient; Plano (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare team as a Patient Service Specialist in a dynamic outpatient clinic. This entry-level role is perfect for proactive individuals who thrive in fast-paced environments and are dedicated to providing exceptional customer service. You will be responsible for managing patient intake, scheduling, and insurance verification while supporting a collaborative team of healthcare professionals. With a commitment to work-life balance and a range of benefits, this position offers a fulfilling career path in the rehabilitation field. If you're ready to make a difference in patients' lives, this opportunity is for you.

Benefits

Health, Dental, and Vision insurance

Life insurance

Prescription coverage

Paid Time Off (PTO)

401(k) retirement plan with company match

Short and Long Term Disability

Personal and Family Medical Leave

Qualifications

• Entry-level position requiring a high school diploma or GED.
• Knowledge of insurance verification is preferred.

Responsibilities

• Process referrals, schedule patients, and complete intake processes.
• Answer phones and perform data entry for patient information.
• Support therapists and manage front office operations.

Skills

Customer Service

Data Entry

Organizational Skills

Insurance Verification

Education

High School diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Hours : vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary : $18 per hour based on experience

Benefits of becoming a Patient Service Specialist with us :

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Responsibilities

Seeking a full-time Patient Service Specialist (PSS) to join our growing team at a large multi-disciplinary clinic. The ideal candidate is proactive, a team player, and collaborates to solve problems while providing outstanding customer service and attention to detail in a fast-paced environment. The candidate should be flexible, organized, and adaptable. Responsibilities include processing referrals, scheduling patients, completing intake processes & data entry, insurance verification, obtaining authorizations, reviewing benefits with patients, copay collection, patient arrivals and re-scheduling, billing reports, closing reports, and other tasks as needed. Clinic hours are 7-7 Monday-Thursday and 7-5 on Fridays. The candidate is expected to do at least one opening and one closing shift. Shifts start at 7:00, 8:30, or 10:30 as needed.

• Answer phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Operate front office of outpatient centers
• Support therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

Qualifications

• High School diploma or GED is required

Preferred Experience

• Knowledge of insurance verification

Additional Data

Select Medical is committed to a diverse workforce and is an equal opportunity employer. Qualified applicants will be considered for employment and will be treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, veteran status, or any other characteristic protected by law.