Patient Service Specialist - Medical Front Office

Select Medical; Bedford (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to join their team. This entry-level position offers a dynamic work environment where you will coordinate patient appointments, verify insurance details, and provide exceptional customer service. The role emphasizes a solid work-life balance, ensuring that employees thrive both professionally and personally. With competitive pay and a comprehensive benefits package, this opportunity is perfect for individuals looking to start their career in healthcare. Join a team that values diversity and is committed to making a positive impact in the community.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off (PTO)

401(k) retirement plan

Short and Long Term Disability

Personal and Family Medical Leave

Qualifications

• Entry-level position requiring customer service skills and attention to detail.
• Knowledge of insurance verification preferred.

Responsibilities

• Coordinate patient appointments and verify insurance information.
• Register patient information and maintain office supplies.
• Collect payments and respond to patient inquiries.

Skills

Customer service

Detail-oriented

Insurance verification

Education

High School Diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Location: Dallas (N Dallas Coit), TX

Patient Service Specialist (PSS)

Hours: Hours vary Monday - Thursday 7am - 5pm and Friday 7am-1pm

Subject to change

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.