Patient Service Specialist - Medical Front Office

Select Medical; Frisco (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to join their team. This entry-level role offers a unique opportunity to work in a fast-paced healthcare environment, ensuring smooth patient experiences through effective appointment coordination and insurance verification. The company values work-life balance and provides comprehensive benefits, including health insurance and a 401(k) plan. If you have a passion for customer service and are eager to make a difference in patients' lives, this position could be the perfect fit for you!

Benefits

Health, Dental, and Vision Insurance

Paid Time Off (PTO)

401(k) Retirement Plan with Company Match

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Qualifications

• Entry-level position requiring a high school diploma or GED.
• Customer service experience preferred.

Responsibilities

• Coordinate patient appointments and verify insurance.
• Register patient information and maintain medical documents.
• Respond to requests for information from patients and staff.

Skills

Customer Service

Detail Orientation

Insurance Verification

Education

High School Diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Irving (Kinwest), TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.