Patient Service Specialist - Medical Front Office

Select Medical; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to join their dynamic team in Fort Worth. This full-time role offers a fantastic opportunity for individuals looking to start their careers in healthcare. As a Patient Service Specialist, you will be the first point of contact for patients, ensuring a smooth check-in and check-out process while providing exceptional customer service. Your responsibilities will include coordinating appointments, verifying insurance, and maintaining accurate medical records. Enjoy a supportive work environment that values work-life balance and offers comprehensive benefits, including health insurance, paid time off, and a 401(k) plan. If you are detail-oriented and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Short and Long Term Disability

Personal and Family Medical Leave

Qualifications

• Entry-level position requiring a high school diploma or GED.
• Customer service experience and detail orientation preferred.

Responsibilities

• Coordinate patient appointments and manage check-in/check-out processes.
• Verify insurance and explain benefits to patients.
• Maintain office organization and manage medical documents.

Skills

Customer Service

Detail-oriented

Insurance Verification

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR)

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Fort Worth, TX (Sports clinic)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation: depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail-oriented individual who is able to work in a fast-paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all requests for information from patients, other departments, and physicians.
• Maintains office, orders supplies, and manages mail.
• Willingness to adjust schedule to center needs.
• Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Additional Data: Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.