Patient Service Specialist - Medical Front Office

SSM Health; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Service Specialist in Fort Worth, TX! This entry-level role is perfect for detail-oriented individuals who thrive in a fast-paced environment. You'll be the first point of contact for patients, managing appointments, insurance verifications, and essential office duties. Enjoy a solid work-life balance with competitive pay and comprehensive benefits including health, dental, and vision insurance, a 401(k) plan, and paid time off. If you're passionate about providing excellent customer service and making a difference in patients' lives, this opportunity is for you!

Benefits

Health, Dental, and Vision insurance

Life insurance

Paid Time Off (PTO)

401(k) retirement plan with company match

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Qualifications

• Entry-level position requiring a high school diploma or GED.
• Customer service experience preferred, along with knowledge of insurance verification.

Responsibilities

• Check in/out patients, verify insurance, and schedule appointments.
• Maintain medical documents and respond to patient inquiries.

Skills

Customer Service

Detail-oriented

Insurance Verification

Education

High School Diploma or GED

Tools

Electronic Medical Record Systems

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Fort Worth, TX (Sports clinic)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation: depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities:

• Looking for a customer service, detail-oriented individual who is able to work in a fast-paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.
• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all requests for information from patients, other departments, and physicians.
• Maintains office, orders supplies, and manages mail.
• Willingness to adjust schedule to center needs.
• Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications:

• HS diploma or GED is required

Preferred Experience:

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Additional Data:

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.