Patient Service Specialist - Infusion Center

University of Vermont Medical Center; Burlington (VT); On-site; USD 36,000 - 54,000; Full time

Job summary

The University of Vermont Medical Center is seeking a Patient Service Specialist to enhance the patient experience through friendly, accurate front-desk support and clear communication with care teams.

You will provide administrative assistance in a clinic setting, help patients and families, and ensure smooth daily operations across reception and scheduling tasks. Weekday and weekend availability is required to cover clinic hours.

Qualifications

• H.S. diploma or equivalent is required.
• Experience in customer service is required.
• Weekday and weekend availability is required.

Responsibilities

• The Patient Service Specialist provides administrative support in the clinic setting to patients and families and members of the care team.
• Supports the smooth operation of the medical office by coordinating with administrative leaders.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma

Tools

Medical office software

Job description

JOB DESCRIPTION:

The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office.

EDUCATION:

H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.

EXPERIENCE:

Proven customer service experience required. Experience in a clinical and/or administrative setting preferred.

Weekday and weekend availability required.