Patient Service Specialist - Infusion Center

Home Health; Burlington (VT); On-site; USD 40,000 - 52,000; Full time

Job summary

UVM Health in Burlington, VT seeks a Patient Service Specialist to support the patient experience with friendly, accurate administrative help in the clinic setting. You will interact with patients and families and coordinate with care teams to ensure smooth operations.

Strong customer service background is required; weekday and weekend availability is expected to cover clinic hours. This position offers an opportunity to contribute to high-quality care through efficient front-desk support.

Qualifications

• Requires high school diploma or equivalent; coursework in administrative or medical sciences helpful.
• Proven customer service experience required; clinical/administrative setting preferred.

Responsibilities

• Provide administrative support in the clinic setting to patients and families, and to members of the care team to ensure smooth operation of the medical office.
• Assist administrative leaders to support the patient experience and maintain efficient front-desk workflows.

Skills

Customer service

Education

High School diploma or equivalent

Job description

JOB DESCRIPTION:

The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office.

EDUCATION:

H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.

EXPERIENCE:

Proven customer service experience required. Experience in a clinical and/or administrative setting preferred.

Weekday and weekend availability required.