Patient Services Concierge & Scheduling Specialist

Pinehurst Medical; Sanford (NC); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Pinehurst Medical Clinic in Sanford, NC is seeking a Patient Service Representative (PSR) to greet patients, verify demographics and insurance info, and assist with check-in/check-out and payments. You will schedule both established and new patients, communicate financial obligations, and coordinate physician schedules in a busy primary care setting.

The role emphasizes strong customer service, accurate data entry, and professional communication across departments, with standard day shifts and a

Qualifications

• High school diploma or GED required.
• 1–3 months related experience or training.
• Experience preferred in a medical office.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Check in/out patients, verify information, and collect payments.
• Schedule appointments for established and new patients.
• Explain financial obligations including co-pays and deductibles; discuss insurance eligibility.
• Coordinate physician schedules and maintain lobby organization.

Skills

Customer service

Communication

Data entry

Phone etiquette

Education

High school diploma or GED

Tools

Medical office software

Job description

Pinehurst Medical Clinic in Sanford, NC is seeking a Patient Service Representative (PSR) to greet patients, verify demographics and insurance info, and assist with check-in/check-out and payments. You will schedule both established and new patients, communicate financial obligations, and coordinate physician schedules in a busy primary care setting.

The role emphasizes strong customer service, accurate data entry, and professional communication across departments, with standard day shifts and a