Patient Experience Specialist

UCLA Health; Thousand Oaks (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Thousand Oaks, CA, is seeking a staff member to provide direct support to physicians and patients. The role includes acting as a liaison between patients and physicians, assisting patients in accessing services within the health system, and facilitating communication with referring physicians.

The position requires prioritization, strong communication, and the ability to interact diplomatically with a diverse patient population.

Qualifications

• Ability to set priorities reflecting the relative importance of duties.
• Ability to build productive relationships with faculty, staff, administration and patients from diverse backgrounds.
• Ability to manage competing demands in a productive environment.
• Strong verbal communication to clearly convey complex problems.
• Ability to interact diplomatically with a patient population in varying health scenarios.

Responsibilities

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up through telephone and EPIC/Care Connect.

Skills

Setting priorities

Verbal communications

Interpersonal relationships

Diplomacy

Patient service mindset

Job description

UCLA Health in Thousand Oaks, CA, is seeking a staff member to provide direct support to physicians and patients. The role includes acting as a liaison between patients and physicians, assisting patients in accessing services within the health system, and facilitating communication with referring physicians.

The position requires prioritization, strong communication, and the ability to interact diplomatically with a diverse patient population.