Call Center Specialist

Info Way Solutions; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Info Way Solutions is seeking a Call Center / Patient Services Specialist to assist customers with inquiries, billing concerns, and service issues. This on-site role requires professional communication, accurate data entry, and the ability to resolve problems while maintaining high service standards.

Location: 120 Enterprise Dr, Pittsburgh, PA 15275. The ideal candidate has strong verbal and written communication, attention to detail, and the capacity to collaborate with multiple departments to

Qualifications

• Strong verbal and written communication skills.
• 0–2 years of customer service or related experience.
• On-site position in Pittsburgh, PA; inbound/outbound calls and email support.
• Ability to document information accurately and coordinate with internal departments.

Responsibilities

• Respond to inquiries on products, services, billing, and accounts.
• Investigate and resolve complaints with appropriate solutions and refunds as needed.
• Contact customers with updates and outcomes of investigations or adjustments.
• Escalate unresolved issues to the proper department for resolution.
• Maintain accurate records of interactions and actions taken.
• Enter and update customer information in databases and CS systems.
• Follow procedures to ensure timely, effective issue resolution.
• Communicate clearly with customers and internal teams.
• Handle requests efficiently while maintaining quality.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Attention to detail

Problem solving

Documentation accuracy

Time management

Education

High school diploma or GED

Tools

Microsoft Outlook

Data entry systems

Job description

Job Title: Call Center / Patient Services Specialist

Job Summary:

We are seeking a customer-focused and detail-oriented Customer Service Representative to assist customers with inquiries, service-related issues, billing concerns, and complaints. The ideal candidate will communicate professionally, identify customer needs, provide appropriate solutions, and ensure a positive customer experience.

This role may involve handling inbound and outbound customer communications, documenting interactions, resolving issues, and coordinating with other departments when additional assistance is required.

Key Responsibilities:

• Respond to customer inquiries regarding products, services, billing, and account-related concerns.
• Investigate and resolve customer complaints by providing appropriate solutions, processing refunds, making billing adjustments, or coordinating merchandise exchanges as applicable.
• Contact customers to address questions, provide updates, and communicate the results of claim investigations or planned adjustments.
• Escalate unresolved customer concerns to the appropriate department for further investigation and resolution.
• Maintain accurate records of customer interactions, inquiries, complaints, feedback, and actions taken.
• Enter and update customer information in databases and customer service systems.
• Follow established procedures and service guidelines to ensure timely and effective issue resolution.
• Communicate clearly and professionally with customers and internal teams.
• Manage customer requests efficiently while maintaining attention to detail and service quality.

Required Skills and Qualifications:

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Ability to accurately document customer information and maintain organized records.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Basic computer proficiency, including experience with Microsoft Outlook, data entry systems, or similar applications.
• Professional and courteous approach when handling customer concerns and complaints.

Education and Experience:

• High school diploma or GED preferred.
• 0–2 years of customer service or related experience required.
• Entry-level candidates with strong communication and problem-solving skills are encouraged to apply.
• Customer service-focused environment requiring regular communication with customers and internal departments.
• May involve inbound calls, outbound calls, email correspondence, and computer-based data entry, depending on business needs.

Work Location: 120 Enterprise Dr, Pittsburgh, PA 15275 (On-site Mandatory)

NOTE : DOB and Last four digits of SSN mandatory