Customer Support Call Center Specialist

BlinkRx LLC; Pittsburgh (Allegheny County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) retirement plan

Daily meal stipend

Transit benefits

Free onsite parking

Shuttle service

Job summary

BlinkRx LLC in Pittsburgh, PA is hiring a Customer Support Specialist I to assist patients, doctors, and insurers with inquiries via phone, email, and chat. The role emphasizes learning, patient care, and cross-functional collaboration in a fast-paced healthcare tech environment.

Qualification requires a high school diploma or GED, with no prior customer service experience needed. Onsite 5 Penn Center Blvd, with various shifts and full-time hours; medical benefits and 401(k) are provided.

Qualifications

• High school diploma or GED required; further degrees are a plus.
• Strong aptitude for learning and applying new software quickly.
• Good verbal and written communication.
• Comfortable with ambiguity and changing priorities.
• Interest in patient care and helping others.

Responsibilities

• Handle inquiries via phone, email, and chat to resolve routine issues with patients, doctors, and insurers.
• Provide patient care to support pharma programs and triage to appropriate teams.
• Document all contact details for timely, seamless support.
• Use resources to find clear, accurate answers for patients.
• Document interactions and data insights across channels per procedures.

Skills

No prior customer service experience

Fast learner

Strong communication (verbal & written

Technical aptitude

Ability to work with ambiguity

Curious mindset

Self-starter

Team collaboration

Patient care enthusiasm

Education

High school diploma or GED

Associate’s or Bachelor’s degree a plus

Job description

Customer Support Specialist I Hiring Now | No Experience Needed | Onsite- Pittsburgh

Pittsburgh, PA

Company Overview:

We are the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

The Role:

As a Patient/Customer Support Specialist, you are on the front lines of the patient experience. You thrive in a fast-paced, startup environment where processes evolve, ambiguity exists, and learning happens daily. You are curious, proactive, and energized by solving problems for patients navigating complex healthcare systems.

This role is ideal for a self-starter and go-getter who learns quickly, adapts easily, and is motivated to grow within a high-impact healthcare technology company.

Compensation – $19-$21/hour

What you’ll do:

• Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Accurately documents all contact details to ensure patients receive timely and seamless support.
• Use available resources and tools to find clear, accurate answers for patients.
• Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
• Maintain confidentiality of patient and proprietary information
• Participate in continued education on product changes, new features, and product launches

Qualified Candidates:

• High school diploma or GED equivalent. An associate’s or Bachelor’s degree is a plus
• No prior customer service experience required; we’re looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• Fast learner with strong technical aptitude and the ability to learn complex new software quickly
• Strong verbal and written communication skills
• Comfortable working with ambiguity and shifting priorities
• Curious mindset with a desire to continuously improve
• Self-starter and go-getter who takes initiative and ownership
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally

Location/Hours:

• Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Availability for Monday-Friday : 9:30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM – 8 PM OR 1 PM- 9 PM EST
• OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre‑tax transit benefits and free onsite parking
• Free shuttle service