Scheduling Specialist - Orthopedic Surgery - Encinitas

Scripps Health; Encinitas (CA); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Benefits package

Job summary

Scripps Clinic in Encinitas is seeking a Scheduling Specialist within the Orthopedic Surgery department. You will be on the front line, coordinating appointments, registrations, referrals, and payments while ensuring a positive patient experience.

Join a caring team with strong benefits and opportunities for professional development. The role emphasizes accuracy, patient communication, and collaboration with providers and payers.

Qualifications

• Must possess excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.

Responsibilities

• Interacting with patients, payers, and providers to gather information for accurate registration, scheduling, referrals, and payments.
• Responding to customer billing and payment inquiries as needed.
• Mentoring and training staff on departmental procedures.
• Accurately scheduling and re-scheduling complex patient procedures and appointments with minimal errors.
• Documenting patient to provider communication and verifying coverage, authorizations, and patient responsibility.
• Maintaining a proactive, customer-service oriented approach and escalating concerns when needed.

Skills

Mathematical skills

Communication

Organizational skills

Analytical skills

Problem solving

Tools

Epic

Job description

Description

This is a Full Time position (80 hours per pay period) with a Monday - Friday, 8AM - 4:30PM schedule, located at our Scripps Clinic in Encinitas. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Position Overview

Join a caring team supporting Scripps Clinic Encinitas as a Scheduling Specialist in the Orthopedic Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

Responsibilities

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Responding to customer billing and payment inquires as needed.
• Mentoring and training staff on departmental procedures.
• Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.

Qualifications

Required Qualifications:

• Must possess excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.

Preferred Qualifications:

• 2 or more years of experience in a customer service or healthcare/medical office environment.
• Previous scheduling experience.
• Experience with Epic.

Job

Business Office

Primary Location

Northern San Diego County-ENCINITAS-SCRIPPS CLINIC - ENCINITAS

Work Locations

SCRIPPS CLINIC - ENCINITAS

326 SANTA FE DRIVE

ENCINITAS 92024

Organization

Scripps Clinic

Job Posting

Sep 30, 2026, 3:06:47 PM

Benefit Status

FT - FULL-TIME WITH BENEFITS

Compensation

Minimum Rate (USD): 27.24 - Maximum Rate (USD): 35.88

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.