Patient Service Specialist

Socket.dev; Saint Charles (MO); On-site; USD 45,461,000 - 57,859,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Health, dental, vision coverage

Company 401(k) with match

Life and disability insurance

Job summary

Socket.dev is seeking a Patient Service Specialist to manage front desk operations at our outpatient center. You will greet patients, register them, and guide them through their visit while coordinating next appointments with care and efficiency.

The role emphasizes scheduling, insurance communications, and financial interactions like co-pays, with a supportive team and opportunities for growth in patient care operations.

Qualifications

• High School Diploma or GED required.
• Preferred: 1 year front desk experience and healthcare background.
• Ability to greet patients, schedule appointments, and coordinate with insurance.
• Strong communication with patients, insurers, and internal teams.

Responsibilities

• Greet and register patients and provide visit expectations and next appointment details.
• Schedule appointments in person and by phone.
• Communicate with insurers, translation services, and business teams as needed.
• Collect co-pays, manage payer approvals, and verify insurance.

Skills

Front desk experience

Healthcare experience

Appointment scheduling

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: St. Peters Kisker

Type of Employment:Full-time

Schedule:

Monday- Friday. 40 hours between the hours of 7:30-6:30

Compensation:$18/hour- Increases based on experience.

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans