Patient Service Specialist

TEK Systems; Arlington (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

Paid time off (PTO)

Job summary

Select Physical Therapy in Arlington, VA is seeking a Patient Service Specialist to serve as the face of our busy outpatient clinic. You will manage patient check-in/out, register new patients, and handle scheduling while delivering exceptional service in a fast-paced environment.

The role emphasizes multitasking between patient interactions, administrative tasks, and phone support, with a focus on accurate records in the EMR and strong patient communication.

Qualifications

• Previous medical front desk or healthcare customer service experience.
• Experience with patient registration and appointment scheduling.
• Strong customer service and communication skills.
• Comfortable handling high-volume phone calls.
• Proficient computer and data entry skills.
• Ability to multitask in a busy clinic.
• Reliable attendance and punctuality.

Responsibilities

• Greet patients and manage check-in and check-out processes.
• Register new patients and update demographic and insurance information.
• Schedule appointments and follow-up visits.
• Answer incoming phone calls and assist patients with questions and requests.
• Maintain accurate patient records in the EMR system.
• Provide outstanding customer service to patients, providers, and staff.
• Support daily front office operations and administrative tasks.
• Effectively balance patient interactions, data entry, and phone responsibilities throughout the day.

Skills

Healthcare front desk

Patient registration

Appointment scheduling

Customer service

Phone handling

Data entry

multitasking

Attendance reliability

Job description

Patient Service Specialist (Front Desk)

• Arlington, VA (Army Navy Drive)
• $19/hour
• Contract-to-Hire | 4-Month Initial Assignment

About the Role

Select Physical Therapy is seeking a Patient Service Specialist to serve as the face of our busy outpatient clinic in Arlington, VA. This position is ideal for someone who enjoys helping people, thrives in a fast-paced healthcare environment, and can effectively multitask between patient interactions, administrative responsibilities, and incoming phone calls.

As the first point of contact for patients, you will play a key role in delivering an exceptional patient experience while supporting providers and clinical staff.

Responsibilities

• Greet patients and manage check-in and check-out processes
• Register new patients and update demographic and insurance information
• Schedule appointments and follow-up visits
• Answer incoming phone calls and assist patients with questions and requests
• Maintain accurate patient records in the EMR system
• Provide outstanding customer service to patients, providers, and staff
• Support daily front office operations and administrative tasks
• Effectively balance patient interactions, data entry, and phone responsibilities throughout the day

Required Qualifications

• Previous medical front desk, patient service, or healthcare customer service experience
• Experience with patient registration and appointment scheduling
• Strong customer service and communication skills
• Comfortable answering high-volume phone calls
• Solid computer skills and data entry experience
• Ability to work independently and multitask in a busy clinic setting
• Reliable attendance and punctuality

Schedule

• Monday: 6:30 AM - 3:00 PM
• Tuesday: 10:30 AM - 7:00 PM
• Wednesday: 6:30 AM - 3:00 PM
• Thursday: 10:30 AM - 7:00 PM
• Friday: 6:30 AM - 3:00 PM

Why Join?

• Opportunity to work with a leading outpatient physical therapy organization
• Exposure to a dynamic healthcare environment
• Potential for long-term career growth within the organization
• Contract-to-hire opportunity with the possibility of permanent placement at locations throughout Arlington, Alexandria, Annandale, or Falls Church
• Collaborative team environment focused on patient care

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Arlington,VA.

Application Deadline

This position is anticipated to close on Sep 21, 2026.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.