Patient Service Representative- Westerville Family Physicians

COPC Brand; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

COPC Brand's Westerville Family Physicians seeks a Patient Service Representative to greet patients, check in, verify insurance and enter data, ensuring a smooth visit.

You'll handle phone and email inquiries, collect copays, support HIPAA compliance, and coordinate with clinical staff to deliver a positive patient experience. This full-time clerical role requires strong communication, organization, and the ability to work both independently and with a team in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required or equivalent.
• Preferred: 1 year of administrative experience in a healthcare setting.
• Experience with patient registration and insurance verification is a plus.
• Strong communication and interpersonal skills essential.

Responsibilities

• Greet patients and complete check-in procedures, including data entry and insurance verification.
• Handle registration and scheduling tasks; manage electronic fax inbox and related clerical duties.
• Collect copays, deductibles, and/or outstanding balances from patients.
• Answer phone calls and emails; escalate to COPC departments as needed.
• Maintain confidentiality and HIPAA compliance in all interactions.

Skills

Customer service

HIPAA compliance

Data entry

Multitasking

Microsoft Office

EHR systems

Education

High School diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Patient Service Representative- Westerville Family Physicians

Job Category: Clerical

• Full-Time

Locations

Westerville, OH, USA

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Westerville, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalat…
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.