Patient Service Representative - Urology/Oncology (Westwood)

Academy of Managed Care Pharmacy; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking an individual to support physicians and patients, acting as a liaison and facilitating vital communications within the health system. The candidate will assist patients in navigating resources effectively, improving access to quality care. This position offers a competitive hourly salary and the opportunity to work in a dynamic healthcare environment.

Qualifications

• Skill in setting priorities reflecting job responsibilities.
• Ability to establish productive relationships with diverse backgrounds.
• Skill in verbal communications to convey complex problems.

Responsibilities

• Provide direct support to physicians and patients.
• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.

Skills

Setting priorities

Relationship-building

Creative integration

Verbal communication

Diplomatic interaction

Job description

Description

In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $29.42 - $42.14 hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
• Familiarity and knowledge of authorization process & managed care programs