Patient Service Representative - Urology/Oncology (Westwood)

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

The University of California - Los Angeles Health is seeking a Patient Liaison to provide essential support for physicians and patients. The role involves acting as a conduit for communication, assisting patients in navigating the health system, and ensuring effective follow-up. This position offers a collaborative environment where strong interpersonal skills are essential to foster relationships with a diverse patient population.

Qualifications

• Skill in setting priorities reflecting job responsibilities.
• Ability to maintain productive relationships with diverse groups.
• Skill in verbal communication for complex problem-solving.

Responsibilities

• Act as a liaison for patients and physicians.
• Assist patients in accessing services within the health system.
• Facilitate communication between referring physicians and patients.

Skills

Skill in setting priorities

Ability to establish relationships

Skill in verbal communications

Ability to interact diplomatically

Job description

Description

In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $29.42 - $42.14 hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities


• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds


• Ability to creatively integrate competing demands into a productive working environment


• Skill in verbal communications to clearly convey complex problems in both formal and informal situations


• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows


• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs


• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work


• Familiarity and knowledge of authorization process & managed care programs