Patient Service Representative - Rheumatology, Westwood

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated liaison to enhance patient-physician communication and streamline access to services. This role involves facilitating interactions and ensuring patients receive the necessary resources within the health system. Ideal candidates will possess strong interpersonal and communication skills, enabling them to navigate complex healthcare environments effectively. Join a dynamic team committed to improving patient experiences and outcomes in a supportive and collaborative atmosphere.

Qualifications

• Ability to prioritize job responsibilities effectively.
• Skill in maintaining productive relationships with diverse groups.

Responsibilities

• Act as a liaison between patients and physicians.
• Assist patients in accessing health system services.

Skills

Prioritization Skills

Interpersonal Skills

Verbal Communication

Diplomatic Interaction

Tools

EPIC/Care Connect

Job description

Description

Major duties include but are not limited to:

1. Acting as a liaison for the patients and physicians in the practice.
2. Assisting patients in accessing services within the health system.
3. Facilitating communication with referring physicians.
4. Referring patients to appropriate resources.
5. Providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $29.42 - $42.14/hourly

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the university system, its services, and programs.
• Knowledge of hospital computer systems, personal computer systems, and various software products to perform administrative work.
• Familiarity and knowledge of authorization processes & managed care programs.