Patient Services Representative

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, & vision coverage

Paid time off

Tuition support

Retirement plan match

Job summary

Mercy is seeking a Patient Service Representative to ensure the smooth operation of our clinic by handling patient interactions, administrative tasks, and delivering exceptional customer service. This onsite role requires professionalism, clear communication, and the ability to manage multiple responsibilities efficiently.

Onsite Address: 2223 Technology Drive, Suite 40, O'Fallon, MO 63368. Responsibilities include greeting patients, data entry, scheduling, and coordinating with healthcare teams

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner.

Responsibilities

• Manage patient interactions and administrative tasks.
• Provide exceptional customer service to patients, staff, and healthcare professionals.
• Handle scheduling and documentation with accuracy.
• Maintain patient confidentiality and privacy policies.
• Address patient concerns and escalate issues when necessary.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Empathy

Attention to detail

Confidentiality

Adaptability

Pressure management

Problem resolution

Education

High school diploma or equivalent

Job description

Find your calling at Mercy! The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Patient Service Representative

Onsite Address: 2223 Technology Drive, Suite 40 O'Fallon, MO 63368

Minimum Qualifications

Education: High school diploma or equivalent.

Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge and Abilities

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• Outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.