Patient Service Representative - Uptown Midwifery Center

Uptown Community Health Center, Inc; Denver (CO); On-site; USD 29,000 - 38,000; Full time

Job summary

Uptown Community Health Center, Inc. is seeking a Patient Service Representative in Denver, CO. The role focuses on greeting patients, registering visits, handling calls and emails, scheduling appointments, verifying insurance, and recording copayments with accuracy.

We value bilingual English/Spanish candidates with experience in integrated healthcare. A high school diploma or GED is required, and prior Epic EHR experience is preferred. This full-time position shifts Monday through Friday, days.

Qualifications

• Minimum high school diploma or GED required
• Two years of experience in integrated healthcare or primary care preferred
• Experience with Epic Electronic Health Record system
• Experience serving diverse populations including non-English speakers
• Bilingual English/Spanish with full comprehension and fluency

Responsibilities

• Greet patients and register them for visits in a courteous, efficient manner
• Handle emails and phone calls, schedule appointments, and collect needed information
• Verify patient insurance and collect copayments or payment information
• Record notes accurately in the electronic health record
• Provide excellent customer service to patients and support staff

Skills

Customer service

Healthcare experience

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Epic

Job description

Patient Service Representative - bilingual preferred

Location: Denver Colorado

Pay rate: $20.84 - $27.43

Shift: Monday through Friday

Hours: Days

Love working in a healthcare learning environment and doing your part to ensure the best possible healthcare experience for patients, this is the job for you!

At Uptown Community Health Center we improve the health of our community and provide care that respects the dignity of each person, especially those that are underserved. We teach tomorrow's physicians and healthcare professionals to provide excellent medical care with compassion and kindness.

As a part of Uptown Community Health Center, Uptown Midwifery Center sees patients of all backgrounds for Obstetrics care.

As a Patient Service Representative (PSR) you play a vital role in our operations by providing excellent customer service to our current and future patients. With a smile and a friendly attitude, you greet patients and register them for their visit. You handle emails and phone calls, answering questions, scheduling appointments, and gathering information. With close attention to detail, you are always sure to record any necessary notes in our patients' electronic health record. Additionally, you perform health insurance verification as well as take and record copay transactions. You love working with people and doing your part to ensure the best possible healthcare experience for our patients!

• Greets and introduces themselves to patients in a prompt and pleasant manner
• Performs any screening procedures as directed.
• Registers patients efficiently and accurately; verifies and records necessary demographic information; verifies insurance and method of payment; and collects fees and co-payments.

Qualifications:

Required:

High School diploma or GED equivalent required

Preferred:

Two (2) years experience in integrated healthcare or primary care.

Experience with Epic application and heath record.

Experience working with and sensitivity toward special populations, including those with limited income, limited education, and non-English speaking individuals.

Bilingual English / Spanish, complete comprehension, literacy and fluency in both languages