Patient Service Representative - Bilingual English and Spanish

Urban Health Plan; New York (NY); Hybrid; USD 40,000 - 42,000; Full time

Job summary

Urban Health Plan, a community health center, is seeking a Patient Services Representative. The role supports patient access, handles registration, scheduling, and insurance verification in a fast-paced health care setting.

The ideal candidate has a high school diploma or GED, bilingual English/Spanish, and at least 1 year in medical office or healthcare administrative work. On-site schedules vary; starting compensation is $19.50/hour for a 40-hour week.

Qualifications

• High school diploma or GED required.
• 1 year of experience in clerical/administrative functions in healthcare preferred.
• Must have strong communication and interpersonal skills.

Responsibilities

• Greet and assist patients professionally.
• Schedule and reschedule appointments including no-shows.
• Verify insurance information through managed care portals.
• Register patients and update demographics and PCPs as applicable.
• Answer incoming calls and respond to patient inquiries; take messages for providers.
• Collect co-pays and process payments.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Bilingual English/Spanish

Strong communication skills

Interpersonal skills

Education

High school diploma or GED

Tools

EMR software

Job description

Job Details

Health Care Administrative Support

Patient Service Representative - Bilingual English and Spanish Bronx,NY Posted:9/1/2026 Job Description Job ID#:

4574

Job Category:

Health Care Administrative Support

Position Type:

Employee (Full Time)

Positions Available:

10

Patient Services Representative (PSR) ? Urban Health Plan 2026

Are you interested in a career where you can make a positive impact on patients every day? We are building our 2026 talent pipeline for Patient Services Representatives and inviting qualified candidates to apply for future opportunities across our organization. As a Patient Services Representative, you will play an essential role in creating a welcoming patient experience while providing administrative and customer service support in a fast-paced healthcare environment.

Because this listing is not tied to a specific or currently available opening, please note that response times for applications may vary between now and throughout 2026.

Typical Responsibilities:

• Greet and assist patients in a professional and friendly manner.
• Schedule appointments and reschedule no shows appointments
• Verify insurance information through managed care website.
• Register patients, assigned PCP (when applicable), check and maintain accurate demographic information, updates information as.
• Answer incoming phone calls, respond to patient inquiries and take messages for providers.
• Collect co-pays and process payments as needed.
• Maintain confidentiality and comply with HIPAA regulations.
• Helps to maintain charts and provide administrative support to the department.
• Collaborate with providers and clinical staff to ensure excellent patient care.

Preferred Qualifications:

• High school diploma or GED required.
• 1 year of experience in clerical/administrative functions required: medical office, or healthcare ideally.
• Must have strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Proficiency with computers and electronic medical records is a plus.
• Bilingual English/Spanish required

Starting Compensation:

$19.50 per hour based on 40 hours per week ($40,560 annualized).

Schedule Requirements

This is an on-site position for any of our health center locations. Candidates must have flexibility to work a 5-day during the week, which may include:

• Monday through Friday, 8:00 AM - 5:00 PM and 9:00 AM - 6:00 PM.
• Monday through Friday 8:00 AM - 5:00 PM and 9:00 AM - 6:00 PMwith rotating Saturdays (8am to 5pm). When scheduled to work a Saturday, employees will receive a day off during the week.

Schedules vary based on business and operational needs. Rotating Saturday schedules are provided in advance to support planning.

Why Join Urban Health Plan (Community Health Center)?

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.