Patient Service Representative - Bilingual English and Spanish

URBAN HEALTH PLAN, INC.; New York (NY); Presencial; USD 34.000 - 47.000; Jornada completa

Descripción de la vacante

Urban Health Plan, INC. is seeking a Patient Services Representative to welcome patients and provide essential administrative and customer service support in a fast-paced healthcare setting.

The role involves scheduling, insurance verification, registration, and coordinating with clinical staff to ensure excellent patient care. Qualifications include a high school diploma or GED, 1 year of healthcare clerical experience, strong communication skills, and bilingual English/Spanish proficiency.

Formación

• High school diploma or GED required.
• 1 year of clerical/administrative experience in healthcare preferred.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Proficiency with computers; EMR experience is a plus.
• Bilingual English/Spanish required.

Responsabilidades

• Greet and assist patients in a professional and friendly manner.
• Schedule and reschedule appointments; handle no-shows.
• Verify insurance information via managed care website.
• Register patients; assign PCP when applicable; maintain demographics.
• Answer calls; respond to inquiries; take messages for providers.
• Collect co-pays and process payments as needed.
• Maintain confidentiality and HIPAA compliance.
• Provide administrative support and maintain charts.
• Collaborate with providers and clinical staff to ensure quality patient care.

Conocimientos

Bilingual English/Spanish

Strong communication

Interpersonal skills

Fast-paced adaptability

Organizational multitasking

EMR experience

Educación

High school diploma or GED

Herramientas

Electronic Medical Records

Descripción del empleo

Patient Services Representative (PSR) ? Urban Health Plan 2026

Are you interested in a career where you can make a positive impact on patients every day? We are building our 2026 talent pipeline for Patient Services Representatives and inviting qualified candidates to apply for future opportunities across our organization. As a Patient Services Representative, you will play an essential role in creating a welcoming patient experience while providing administrative and customer service support in a fast-paced healthcare environment.

Because this listing is not tied to a specific or currently available opening, please note that response times for applications may vary between now and throughout 2026.

Typical Responsibilities

• Greet and assist patients in a professional and friendly manner.
• Schedule appointments and reschedule no shows appointments
• Verify insurance information through managed care website.
• Register patients, assigned PCP (when applicable), check and maintain accurate demographic information, updates information as.
• Answer incoming phone calls, respond to patient inquiries and take messages for providers.
• Collect co-pays and process payments as needed.
• Maintain confidentiality and comply with HIPAA regulations.
• Helps to maintain charts and provide administrative support to the department.
• Collaborate with providers and clinical staff to ensure excellent patient care.

Preferred Qualifications

• High school diploma or GED required.
• 1 year of experience in clerical/administrative functions required: medical office, or healthcare ideally.
• Must have strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Proficiency with computers and electronic medical records is a plus.
• Bilingual English/Spanish required

Starting Compensation

$19.50 per hour based on 40 hours per week ($40,560 annualized).

Schedule Requirements

This is an on-site position for any of our health center locations. Candidates must have flexibility to work a 5-day during the week, which may include:

• Monday through Friday, 8:00 AM - 5:00 PM and 9:00 AM - 6:00 PM.
• Monday through Friday 8:00 AM - 5:00 PM and 9:00 AM - 6:00 PM with rotating Saturdays (8am to 5pm). When scheduled to work a Saturday, employees will receive a day off during the week.

Schedules vary based on business and operational needs. Rotating Saturday schedules are provided in advance to support planning.

By applying, you'll be considered for upcoming Patient Services Representative openings throughout 2026. If your qualifications align with future opportunities, a member of our recruitment team will contact you to discuss available positions

Why Join Urban Health Plan (Community Health Center)?

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.