Patient Service Representative - Surgical Specialists

Jefferson City Medical Group; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

PTO 148 hours annually

Holiday Leave 56 hours

Tuition reimbursement

Medical Assistant training program

Job summary

Jefferson City Medical Group in Missouri is seeking a friendly front desk receptionist to check in/out patients, manage demographics and insurance records, and support basic billing processes.

The role emphasizes courteous phone communication, punctual secretarial tasks, and adherence to safety and infection control measures in a standard office environment.

Qualifications

• Minimum 1 year experience in customer service
• Prefer 6 months receptionist experience in healthcare setting
• Experience with office equipment

Responsibilities

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

Skills

Articulate

Computer skills

Telephone communication

Education

High school diploma or GED

Tools

Office equipment

Job description

Position posted: 10/6/2026

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

Responsibilities

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

JCMG Core Competencies

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

Minimum Qualifications

Education

• High school diploma or GED

Experience

• Minimum of one year experience in customer service setting, preferably six months receptionist experience in healthcare setting
• Experience with office equipment

Certification/License

• N/A

Knowledge/Skills/Abilities

• Articulate
• Computer skills required
• Good telephone communication skills

WORK ENVIRONMENT

Works in heated and air-conditioned area consistent with a normal office environment.

Benefits

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• 56 hours paid Holiday Leave
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program