Patient Service Representative - (Part Time)

Deborah Heart and Lung Center; Pemberton Township (NJ); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Healthcare coverage

Paid time-off

401K matching

Tuition assistance

Short and long term disability

Life insurance

Free parking

Job summary

Deborah Heart and Lung Center in New Jersey seeks a front desk administrative specialist to support patient care and office operations. Responsibilities include answering phones, managing charts, handling scheduling updates, and processing forms and consents for visits.

Experience with EMR systems and insurance knowledge is required; bilingual Spanish/English is a plus. Role budgeted for 32 hours per pay period with a minimum starting rate of $18.20 per hour.

Qualifications

• Front desk experience in a medical office; EMR and computer proficiency required.
• Knowledge of medical insurance, terminology, and office routines.
• Preferred cardiovascular practice experience.
• 2–4 years in a customer service environment is a plus.

Responsibilities

• Answer phone calls and address patient inquiries.
• Manage patient charts and medical records.
• Order supplies and monitor patient census and scheduling updates.
• Monitor inboxes for medication refills, appointments, and referrals.
• Ensure completion of forms and consents before visits.
• Assist Patient Access with check-in/check-out and insurance verification.
• Schedule appointments and coordinate care with medical staff.

Skills

Communicates effectively

EMR systems knowledge

Education

HS Diploma or equivalent

Associates degree

Tools

EMR software

Job description

Job Details

Description

Position Summary: This position involves a range of administrative tasks to support patient care and office operations in a healthcare environment. Key responsibilities include answering phone calls, addressing patient inquiries, and managing patient charts and medical records. The role also involves managing office supplies, ensuring accurate patient census and scheduling updates, monitoring inboxes for medication refills, appointments, and referrals, as well as ensuring the completion of necessary forms and consents before patient visits. Additional duties may include assisting Patient Access with the check in and check out processes, insurance verification, and scheduling appointments. Strong customer service skills are essential for interacting with patients, medical staff, and external parties.

Experience

Required: Minimum one year front desk experience in a medical office or outpatient ambulatory care setting. Computer and EMR experience required. Knowledge of medical insurance, medical terminology, and medical office services and routines.

Preferred: Cardiovascular practice experience. Two to four years’ experience in a customer service- oriented environment a plus.

Education

Required: HS Diploma, or equivalent

Preferred: Associates degree

License and Credentials

Required: none

Skills

Required: Communicates effectively with customers (physicians, patients, teammates). Knowledgeable working with EMR systems.

Preferred: Bilingual Spanish/English a plus.

The minimum starting rate for this position is $18.20

When determining a team members base rate, several factors may be considered as applicable (e.g., years of recent relevant experience, education, credentials, and internal equity).

At Deborah, healthcare is still about caring…for patients and team members. That is why we offer an outstanding benefits package, which includes healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week. The benefits package also includes generous paid time-off, 401K matching contribution, tuition assistance, short and long term disability benefits, life insurance, meal discount, dependent care subsidy, adoption assistance and free parking.

This position is budgeted for 32 hours per pay period.

Education

Required

High School Degree or better.

HS Grad Equiv Degree or better.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.