Patient Service Representative - Pediatric & Adolescent Practitioners

Central Ohio Primary Care Physicians,Inc; Gahanna (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. seeks a Patient Service Representative to serve as the front-line contact for patients at our Gahanna, OH practice. You will greet patients, verify insurance, collect payments and schedule follow-ups, ensuring a smooth flow from arrival to departure.

Ideal candidates will have strong interpersonal and organizational skills, experience with EHR systems, and the ability to multitask in a fast-paced healthcare environment while maintaining HIPAA compliance.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare setting.
• Required: High School diploma or GED.

Responsibilities

• Greet patients and complete established check-in procedures, including data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Check patients out and schedule follow-up appointments; convey necessary items at check-out.
• Answer phone calls and emails from patients and COPC departments; direct inquiries as needed.
• Provide clerical support such as mail distribution, filing, scanning, scheduling and data input.
• Maintain confidentiality of patient data and HIPAA compliance.

Skills

Interpersonal skills

Verbal communication

Organizational skills

HIPAA compliance

EHR systems knowledge

Education

High School diploma or GED

Tools

EHR software

Microsoft Office

Job description

Patient Service Representative - Pediatric & Adolescent Practitioners

Job Category: Clerical

Requisition Number: PATIE005210

• Posted : September 1, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Gahanna, OH, USA

Description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday - Thursday - 8am - 4:30pm, Friday -8am - 3pm and 1-2 days per week you will be the late person to stay to close (5pm)
• Gahanna, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escape inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.