Patient Service Rep I

North American Dental Group (NADG); McDonough (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive paid time off

Career growth opportunities

Job summary

A dental service provider in McDonough, Georgia is seeking a Patient Service Representative to handle high volumes of calls, schedule appointments, and ensure exceptional customer service. The ideal candidate will have 2+ years of experience in customer service, possess strong computer skills, and maintain a reliable home workspace. This position offers a comprehensive benefits package including 401k, competitive paid time off, and opportunities for career growth. Join us in transforming the dental experience today!

Qualifications

• 2+ years of experience providing superior customer service.
• Experience with M/S office products including Word, Excel, Outlook preferred.
• Must have reliable high-speed internet.
• Must have a private workspace from home.

Responsibilities

• Receive a high volume of calls to answer daily.
• Schedule a high volume of appointments.
• Work with practice teams on solutions for patients in a timely manner.
• Consistently meet and exceed department key performance indicators.

Skills

Superior customer service

Strong computer skills

45+ WPM typing speed

Ability to multitask

Tools

Microsoft Office Suite

Job description

Patient Service Representative

Join Us In Transforming The Dental Experience

Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best-providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.

Overview

Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team – assist us in pioneering a new culture of dentistry.

Responsibilities

Our Patient Service Center is expanding! As a member of our team, you will…

• Receives a high volume of calls to answer daily
• Present offers to patients
• Overcoming patient objections to schedule an appointment
• Scheduling a high volume of appointments
• Use product knowledge to showcase the solutions our practices can offer patients
• Use company databases and software to track progress
• Displays problem solving skills and takes ownership for patient concerns/issues and solutions
• Work with practice teams on solutions for patients in a timely manner
• Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
• Collects missing information or updates outdated information
• Consistently meet and exceed department key performance indicators
• Expected to work all scheduled workdays, during scheduled hours and report to work on time
• Enjoy company contests and incentives
• Other special projects or responsibilities as assigned

Qualifications

The Skills We’re Looking For

• 2+' experience providing superior customer service.
• Experience with M/S office products including Word, Excel, Outlook preferred.
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation.
• Must have reliable high-speed internet.
• Must have a private workspace from home.

Benefits Await!

• A comprehensive benefits package including 401k.
• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us.
• Constant opportunities for career growth and continuing education.
• A professional and flexible atmosphere that allows for freedom and individuality – enabling our team to always strive to do what’s best for the patient.

Ready to Join Our Team?

• Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career.
• If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in.
• Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you!

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.