Patient Service Rep I

North American Dental Group; McDonough (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401k

Paid time off

Career growth opportunities

Flexible work environment

Job summary

North American Dental Group is seeking a Patient Service Representative to join our on-site team in the Eastern/Central Time zone. This full-time role runs 40 hours per week with a pay rate of $16.00/hour based on experience, with training Monday–Friday 9:00am–5:30pm EST.

The position involves handling a high volume of calls, presenting offers to patients, scheduling appointments, and using our databases to track progress. We value empathy and patient-first care across partnered practices.

Qualifications

• 2+ years’ experience providing superior customer service.
• Experience with MS Office (Word, Excel, Outlook).
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation.
• Must have reliable high-speed internet.
• Must have a private workspace from home.

Responsibilities

• Receives a high volume of calls to answer daily.
• Present offers to patients.
• Overcoming patient objections to schedule an appointment.
• Scheduling a high volume of appointments.
• Use product knowledge to showcase the solutions our practices can offer patients.
• Use company databases and software to track progress.
• Displays problem solving skills and takes ownership for patient concerns/issues and solutions.
• Work with practice teams on solutions for patients in a timely manner.
• Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations.
• Collects missing information or updates outdated information.
• Consistently meet and exceed department key performance indicators.
• Expected to work all scheduled workdays, during scheduled hours and report to work on time.
• Enjoy company contests and incentives.
• Other special projects or responsibilities as assigned.

Skills

Customer service

MS Office

Typing 45 WPM

Reliable internet

Private workspace

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

Patient Service Representative

Patient Service Representative (Must be in Eastern Time or Central Time Zone)

Hours of OperationHours can vary from 7:30am-5:30pm M-Thursday, 8-4:30 Friday and Rotating Saturdays from 8am -3pmFull time position 40 hours a weekTraining would be Monday-Friday from 9:00am-5:30pm EST

Pay: $16.00/hour based on experience

Join Us in Transforming the Dental Experience

Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.

Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry.

Responsibilities

The Role You’ll Fill at NADG

Our Patient Service Center is expanding! As a member of our team, you will…

• Receives a high volume of calls to answer daily
• Present offers to patients
• Overcoming patient objections to schedule an appointment
• Scheduling a high volume of appointments
• Use product knowledge to showcase the solutions our practices can offer patients
• Use company databases and software to track progress
• Displays problem solving skills and takes ownership for patient concerns/issues and solutions
• Work with practice teams on solutions for patients in a timely manner
• Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
• Collects missing information or updates outdated information
• Consistently meet and exceed department key performance indicators
• Expected to work all scheduled workdays, during scheduled hours and report to work on time
• Enjoy company contests and incentives
• Other special projects or responsibilities as assigned

Qualifications

The Skills We’re Looking for

As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include…

• 2+ years’ experience providing superior customer service.
• Experience with M/S office products including Word, Excel, Outlook preferred.
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
• Must have reliable high-speed internet
• Must have a private workspace from home

Benefits Await!

We take pride in our ability to give our team members all the benefits they deserve. This is why we offer…

• A comprehensive benefits package including 401k
• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Constant opportunities for career growth and continuing education
• A professional and flexible atmosphere that allows for freedom and individuality – enabling our team to always stride to do what’s best for the patient

Ready to Join Our Team?

• If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in.
• Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you!

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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