Patient Service Representative - Regions Park Clinic

Mercy; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy is seeking a Patient Service Representative to manage front desk operations, greet patients, and ensure a seamless check-in experience. You will interact with patients and healthcare staff, maintaining accuracy in scheduling and documentation.

The role emphasizes confidentiality, empathy, and strong communication. Training is provided post-hire, with a focus on delivering compassionate, patient-centered service in a busy clinic environment.

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills, including data entry.
• Excellent customer service and empathetic approach.
• Ability to maintain confidentiality and privacy.
• Able to handle high-pressure situations and adapt.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and coordinate check-in.
• Schedule appointments and manage patient information.
• Maintain patient privacy and accurate documentation.
• Collaborate with healthcare professionals and staff.
• Handle inquiries with professionalism and tact.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy and confidentiality

Adaptability under pressure

Training post-hire

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.