Patient Service Representative - Float

Mercy; Fort Smith (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive experience by managing front desk operations. You will greet patients, schedule appointments, and enter information accurately while protecting privacy and handling inquiries with empathy.

This role requires strong communication and basic computer skills, with attention to detail and the ability to work under pressure.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills (data entry/word processing).
• Excellent customer service and professionalism.
• Ability to maintain confidentiality and privacy.
• Attention to detail and accuracy in documentation.
• Adaptability under pressure and post-hire training requirement.

Responsibilities

• Greet patients and visitors as the first point of contact.
• Manage front desk operations and patient flow.
• Schedule appointments and enter patient information accurately.
• Answer questions professionally and address inquiries with empathy.
• Maintain patient privacy and adhere to privacy policy.
• Support clinic workflows and handle unexpected situations calmly.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Training completion

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.