Patient Service Representative (PSR) - OB/GYN Clinics

Advocate Health; Mount Prospect (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative (PSR) to join our ambulatory care team. The role supports providers, connects with patients, and ensures a seamless, compassionate experience across Mount Prospect and Park Ridge locations. Typical shifts are 8 hours, Monday–Friday, with one Saturday per month.

You will handle patient inquiries, scheduling, billing support, and medical record coordination to keep the patient journey smooth and efficient.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality patient service at appointments or inquiries about tests, bills, referrals, and information.
• Assists with billing information entry and follow-up as needed.
• Upholds standards for accurate and timely medical records.

Skills

Customer service experience

Communication skills

Phone etiquette

Education

High school diploma

Job description

Why Advocate Health:

When you joinAdvocate Aurora Health,you arejoiningone of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

AtAdvocate Aurora Healthwe areredefining how, when, and where care is delivered- bringinghuman kindnessto every step of the health journey. Guided by our Purpose,“From discovery to everyday moments, we’re redefining care - for you, for us, for all,”we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

WhatWillYouDo:

Monday-Friday 8 hour shift between 0645-5:30pm

1 Saturday per month 9-1

As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work:

Locations: Rotate between both our Mount Prospect and Park Ridge locations.

We areLooking For:

Required Qualifications:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment,and inacrowdedor closely sharedworkspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Mustlift upto 35 pounds without help.For patient lifts of over 35 pounds, or when patient is unable toassistwith the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

BeingPartof Something Bigger

At Advocate Health, your work matters-to patients, teammates, and the communities we serve. Ifyou arepassionate about care, teamwork, and making a meaningful difference every day,we wouldlove to grow with you.